Hong Kong Travel Documents: Application and Collection Offices (2026)
Applications for Hong Kong Special Administrative Region (HKSAR) travel documents are handled by the Travel Documents and Nationality (Application) Division on 2/F, and the documents themselves are issued by the Travel Documents (Issue) Division on 1/F — both inside the Administration Building, Immigration Department Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories. This article reflects the Hong Kong Immigration Department's official page "Offices at Immigration Department Headquarters" and its "Contact Us" page.
Which office takes my application, and which one issues the document?
The two divisions sit in the same building but on different floors and do different jobs. Knowing which floor you need before you travel saves a wasted trip.
| Travel Documents and Nationality (Application) Division | Travel Documents (Issue) Division | |
|---|---|---|
| Location | 2/F, Administration Building, Immigration Department Headquarters, 61 Po Yap Road, Tseung Kwan O | 1/F, same building |
| Hours | Mon–Fri 8:45am–4:30pm; Sat 9:00–11:30am; closed Sundays and public holidays | Mon–Fri 8:45am–4:30pm; Sat 9:00–11:30am; closed Sundays and public holidays |
| Scope | Accepts applications for HKSAR travel documents (HKSAR passport, Document of Identity and Re-entry Permit) and issues Re-entry Permit; also accepts Chinese nationality applications | Issues HKSAR passports and Documents of Identity |
| Booking | 24-hour telephone booking system on (852) 2598 0888, or online booking for travel documents | No separate booking step: follow the collection notice |
The Issue Division relocated to Tseung Kwan O on 11 June 2024. Transitional arrangements for collection before and after the move are set out in the collection notice itself, and related information is also published in the Immigration Department's travel document FAQ.
What does the collection notice actually decide?
The collection notice is the document that tells you when and where to pick up your new travel document. Once you receive it, and unless the Immigration Department notifies you otherwise, you go directly to the office named in the notice — there is no need to visit the Application Division first.
For a reader managing travel documents across borders, this is the practical hinge of the whole process: the application step and the collection step are separated in time, and only the notice fixes the second one. Keep the notice with your travel paperwork, because it determines both the deadline and the place.
How do I book a slot before I apply?
Book first, then turn up. The Application Division accepts travel document applications by appointment made through the 24-hour telephone booking system on (852) 2598 0888 or through the online booking service for travel documents. The general enquiry hotline is (852) 2824 6111, with staff available Monday to Friday 8:45am–5:15pm and Saturday 9:00am–12:00 noon.
Can I skip the counter and use a self-service kiosk?
Yes, for a defined set of cases. The Application Personal Document Service Kiosks for HKSAR passports are on 2/F during office hours (Mon–Fri 8:45am–4:30pm; Sat 9:00–11:30am) and on G/F during extended hours (Mon–Fri 4:30pm–10:00pm; Sat 11:30am–10:00pm). A one-stop kiosk for both a Hong Kong identity card and an HKSAR passport operates on 3/F during office hours (Mon–Fri 8:45am–4:30pm; Sat 9:00–11:30am) and on G/F during extended hours (Mon–Fri 4:30pm–10:00pm; Sat 11:30am–10:00pm).
To use the passport kiosk you must be a Chinese citizen, a permanent resident of the HKSAR, and a holder of a valid Hong Kong permanent identity card. The kiosks do not handle replacement applications from persons under 18 where the passport was lost, damaged, defaced or otherwise unusable, nor any application that requires changing personal particulars in the passport. Those cases must be made in person by appointment at the Travel Documents and Nationality (Application) Division counter or at an Immigration Department branch office.
Where and when can I collect the document?
Two options appear on the official pages:
- Travel Documents (Issue) Division, 1/F — counter collection during Mon–Fri 8:45am–4:30pm and Sat 9:00–11:30am, following the details in your collection notice.
- Self-service Collection of Personal Documents Kiosks, upper ground floor and 1/F — self-service collection of identity cards and/or travel documents, Mon–Fri 8:45am–10:00pm and Sat 9:00am–10:00pm, closed Sundays and public holidays.
The extended Saturday and evening hours of the collection kiosks are the part that matters most if you are fitting collection around work or a flight, since the counters close at 11:30am on Saturdays.
How do I check where my application stands before booking tickets?
The Immigration Department publishes a travel document application status enquiry service online, listed on its "Contact Us" page alongside the general enquiry and booking hotlines. Check the status before you commit to travel dates, because collection is the last step and cannot happen before the notice is issued.
What happens if a typhoon or rainstorm signal is raised?
Service at Immigration Department Headquarters offices and self-service kiosks, branch offices and registration offices is suspended while typhoon signal No. 8 or above or a black rainstorm warning is in force if the signal was issued outside office hours, and those offices remain suspended for as long as an "extreme conditions" announcement is in force. If it is issued during office hours, offices keep serving everyone already present. Services normally resume within two hours of the signal being cancelled, but if the signal is cancelled within two hours of closing time, that office does not provide service for the rest of the day.
How to fit this into your travel document management
Suppose an applicant holds an expiring HKSAR passport and has a trip planned in the following quarter. The sequence runs like this: book the application slot first. Attend the Application Division with the required documents. Wait for the collection notice. Check the application status online. Collect at the office named in the notice, or use the self-service collection kiosk if eligible. Update the expiry date in your own travel records.
Treat the above as general reference rather than advice tailored to your circumstances; where the timing depends on your own status, documents or travel dates, rely on the latest official information or on professional advice.
Frequently Asked Questions
Do I have to visit the Application Division again before collecting my passport?
No. Once the Immigration Department issues a collection notice stating the period and place for collection, you go directly to the office named in it, unless the department notifies you otherwise.
Where is the Travel Documents (Issue) Division located now?
It is on 1/F of the Administration Building, Immigration Department Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories. It moved there on 11 June 2024.
Which office accepts applications for a Document of Identity?
The Travel Documents and Nationality (Application) Division on 2/F accepts applications for HKSAR travel documents, including the HKSAR passport, Document of Identity and Re-entry Permit. The Travel Documents (Issue) Division on 1/F issues HKSAR passports and Documents of Identity.
Can I apply for an HKSAR passport without an appointment?
At the self-service kiosks, yes, if you are a Chinese citizen, an HKSAR permanent resident and a holder of a valid Hong Kong permanent identity card. Applications involving a change of personal particulars, and replacement applications from persons under 18 for lost or damaged passports, must be made in person by appointment at the Application Division or a branch office.
Are the offices open on Saturdays?
The Application Division and the Issue Division open 9:00–11:30am on Saturdays. The self-service collection kiosks run 9:00am–10:00pm on Saturdays. All close on Sundays and public holidays.
How do I book an appointment to apply for a travel document?
Use the 24-hour telephone booking system on (852) 2598 0888 or the online booking service for HKSAR travel documents. Both channels are listed on the Immigration Department's official pages.